Business Hours: Monday - Friday 7 a.m. - 5 p.m., Eastern Standard Time. Saturday and Sunday closed. Closed on these holidays: New Year’s Day, Good Friday at 1 p.m., Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), Christmas Eve, Christmas Day, and New Year's Eve.
Prices: All prices and/or discounts are subject to change without notice. Typographical or similar errors are subject to correction.
Large Volume Discounts: Special discounts may be available on large volume orders.
Quotations: Prices are subject to prompt acceptance by the customer. We reserve the right to correct typographical errors and to reject orders if credit is found unsatisfactory. Quotations do not include taxes.
Minimum Order Size: We have no minimum.
Payment Terms: Net 30 days to customers with approved credit, less 2% if invoice is paid by check or cash within 10 days.
New Accounts: We ship initial orders immediately on account to businesses who qualify for our quick credit approval. To establish a regular commercial credit account, complete a Kromhard Credit Application. We will advise you quickly if your firm has been approved as an open account.
Payment Options: Cash, company checks, money orders, debit and credit cards (Visa, Mastercard, Discover and American Express), travelers checks and personal checks with proper identification. Checks returned unpaid by the bank will be charged $30.00. 1% surcharge on paying by credit card when the credit card numbers are manually keyed in (not swiped).
Shipping: All items F.O.B. our warehouse unless a drop shipment is requested. Orders amounting to $250.00 net are shipped prepaid to all 50 United States by the most economical means, except items marked with a F.O.B. point are shipped Freight Collect.
Priority Shipping: Priority Mail, Express Mail, UPS Next Day Air, UPS 2nd Day Blue Label, UPS 3 Day Service, FedEx, and other overnight couriers are charged extra at cost.
Shipping Hazardous Materials: May require special packaging and additional shipping charges. Phone Kromhard for details.
Sales Tax:Ohio sales tax is charged to Ohio customers only, unless a Certificate of Exemption is on file in our office. A Blanket Exemption Certificate Form can be had upon request. A change of address of the customer will require a new Certificate. The percent of tax varies according to the County where the customer is located at.
Back Orders: If we cannot ship an order completely from stock, the unshipped balance will be back ordered. No shipping charge is applied to back orders, unless the customer requests priority shipping. Shipping is charged on items shown in the catalog with a F.O.B. point.
Material Safety Data Sheets: Are available upon request.
Warranty: The only warranty applying to tools or materials is that specifically provided by the manufacturer. Our obligation is limited to repair or replacement of defective parts or, at our sole option, to refund the purchase price. We are not liable for incidental or consequential damage. All other warranties, express or implied, including without limitation the implied warranties of merchantability and fitness for particular purpose are disclaimed.
Product and Services Guarantee: All stock items are guaranteed to your satisfaction. If not satisfied, simply return the merchandise within 30 days for full credit or refund.
Returned Goods: All returns must be prepaid unless we have made a mistake in the shipment. All returns must be made within 30 days of receipt with receipt. Credit will not be issued for returned material if it has been marked, altered or abused. For specially made items, returns and cancellations are not allowed. Returned goods specially ordered from a manufacturer will be subject to the manufacturer's restocking charges (if any) and requirements plus Kromhard's 10% restocking fee.
Damaged Shipments: If UPS, FED-EX, DHL, or Postal, notify the local transporter office immediately. Advise us so we can reship the merchandise and make a claim. Keep the damaged goods and container for inspection by the transporter. If a freight shipment is damaged or short, have it noted by the delivery driver on the delivery receipt. Without the proper notation, you accept it at your own risk. Make claims to the truck service within 5 days. Damage incurred in commercial shipments must be claimed through the common carrier.